Privacy policy (EU)

At Ocre Barcelona, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use our services.

1. Information we collect

We may collect the following categories of personal data:

Contact details: name, email address, phone number, postal address.
Technical data: IP address, device type, operating system and browser.
Usage data: information about how you interact with our website.
Transactional data: information about purchases, bookings and payments made.
Preferences: information about your interests and preferences so we can offer you a more personalised service.

2. How we collect your data

We collect your personal data in the following ways:

When you fill in forms on our website (such as the booking form or the newsletter subscription).
Through cookies and similar technologies while you browse our website.
When you interact with us via social media, email or phone.

3. Use of your personal data

We use your personal data for the following purposes:

To process bookings and orders.
To send communications related to your requests or services.
To personalise your experience on our website.
To analyse and improve our products, services and marketing strategies.
To comply with legal or regulatory obligations.

4. Sharing your data

We do not share, sell or rent your personal data to third parties, except in the following cases:

Service providers: companies that help us run our business, such as hosting providers, payment gateways or email services.
Legal obligations: if we are required to share data to comply with a law, regulation or legal process.

5. Cookies

We use cookies to improve your experience on our website. You can set your browser to reject some or all cookies, but this may affect how the site works. See our Cookie Policy for more details.

6. Your rights

You have the following rights regarding your personal data:

Access to your data.
Correction of inaccurate data.
Deletion of data when it is no longer necessary.
Restriction of or objection to the processing of your data.
Requesting the portability of your data.

To exercise these rights, contact us at legal@ocrebarcelona.es. You may also file a complaint with the relevant data protection authority.

7. Security of your data

We adopt reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no system is completely secure and we cannot guarantee the absolute security of your information.

8. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations.

9. Links to third-party sites

Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing them with any information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish the updated version on this page, indicating the date of the latest revision.

11. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: legal@ocrebarcelona.es
Postal address: C/ Avinguda Corts Catalanes 9-11, 2B y 3B, 08173 Sant Cugat del Vallès, Barcelona, Spain.

Last updated: 24/11/2024